Registration FAQs

How do we register our child for classes?

You can register for classes by following this link and creating an account:  https://app.iclasspro.com/portal/activeattitude/dashboard

 If you have any issues registering, you can contact us at admin@activeattitude.co.nz or (09) 945 4876

 

Can we do a trial session before signing up for classes?

Our classes are in high demand and therefore we can no longer take trial sessions as this can impact on our coach: child class ratio.  However, at Active Attitude, we value the satisfaction and happiness of our young learners. We strive to ensure that every child enjoys their class and gains a positive experience. With that in mind, we offer a money-back guarantee if your child doesn't enjoy their class after two consecutive sessions.

What packages are available?

Monthly Package ($89 per month)

• 45 minute – 1 hour registered class per week*
• 45 minute – 1 hour bonus/open gym class per week*
• Curriculum awards
• Exclusive member rates – Holiday Programme: $50 (usually $55)

*30 days notice is required to stop your membership

Annual Package ($890 per year)

• 45 minute – 1 hour registered class per week*
• 45 minute – 1 hour open gym class per week*
• Curriculum awards
• Active Attitude T-shirt
• Exclusive member rates – Holiday Programme: $50 (usually $55)
• Annual membership rate is locked in for future renewal

*Classes run all year round (even during school holidays), with the exception of Public Holidays and our annual Active Attitude close down period which is from 24th December 2020 – 4th January 2021.  Public holidays not listed in this closed down period are: Monday 26th October 2020 (Labour Day); Monday 1st February 2021 (Anniversary Day); Saturday 6th February (Waitangi); Monday 8th February 2021 (Waitangi Holiday); Friday 2nd April 2021 (Good Friday); Monday 5th April 2021 (Easter Monday); Monday 26th April 2021 (ANZAC); Monday 7th June 2021 (Queens Birthday); Monday 25th October 2021 (Labour Day).  2021 -2022 Active Attitude annual close down period: 24th December 2021 – 4th January 2022.  Please note: Active Attitude has no control over Government enforced Covid-19 restrictions or acts of nature (i.e. Tsunami warnings, flooding etc.) which may cause Active Attitude to be temporarily closed.  If your child’s weekly registered class is not held because of a closure, we recommend that you make use of the added value Active Attitude provides you throughout the year in the way of  bonus/open gym sessions.

 

What does perpetual class enrolment mean?

Perpetual class enrolment means that your child will continue to be registered in their class provided their membership fees are kept up to date.  Classes run continuously throughout the year with the exception of public holidays, enforced closures and Active Attitude’s annual close down period.  To stop your child’s membership, we require 30 days notice (this can be done via your online account).

 

Can we register part way through the month or do we need to wait until the 1st of the month?

We take registrations at any time.  If you register part way through the month, then you will receive a pro-rata invoice for what is left in the month and then your payments will align with the 1st of the month going forward.

 

Do we get a discounted monthly rate if one of my child’s classes falls on a public holiday?

No.  Monthly payment packages were developed with families in mind after the 2020 Covid-19 lock-down.  The main benefit of monthly payments is to spread the cost of a year’s lessons over 12 months, so we have essentially totalled the cost of our programme and then divided by 12. 

We have also added in additional value to our monthly package such as weekend bonus sessions and curriculum awards.  One of our reasons behind having bonus sessions is so children can have another opportunity to practice their skills during the week if they can’t make it to their weekly scheduled class.  If you really want to make the most out of your monthly package you can come to your weekly scheduled class and a bonus sessions each week, which would give you at least 8 sessions per month.

 

What happens if my child is signed up for a monthly or annual package and they change their mind and want to do another activity?

If your child is signed up for one of our classes and you want to change classes because another day in the week might suit better or your child’s interests have changed (i.e. they were doing gymnastics and now want to do cheerleading) we are more than happy to transfer your child over to another one of our programmes (provided they meet the programme pre-requisites and there is availability in the class).  You can request a class transfer by e-mailing admin@activeattitude.co.nz  

 

What do we need to do if we want to stop our membership (i.e. can we stop for a couple of months) and is it possible to sign-up again in the future?

A minimum of 30 days notice is required to stop a membership (you can do this via your online account). Yes you can stop your membership and sign up again in the future.  However, please note, we can not hold your child’s place in a class if you decide to stop your membership for a couple of months, so returning to the same class will be based on whether the class has availability.  We require 30 days notice to stop a membership, so we can make changes to our programme operations and therefore keep our organisation sustainable.

 

My child gets to do a bonus/open gym session each week as part of their package – what is a bonus session and how is this different to the class they are registered in?

Bonus sessions are an extra opportunity for our members to practice their skills under the supervision of a coach.  Bonus sessions are different from your child’s registered class as coach(s) rostered on for bonus/open gym sessions may be different to your child’s regular coach(s) and those attending may be from a range of our classes.  Bonus sessions are a great opportunity for your child to meet other Active Attitude members.  Bonus sessions are also structured differently as part of the session is based on set activities taught by the coach, while providing an opportunity within the session for the child to practice what interests them, or skills they would like further assistance with, and can explore activities more at their own pace.

We have the following currently available at Active Attitude (9 Commerce Street):

• Bonus session for Gymnastics – Saturday 8:30 – 9:30am
• Open gym session for Active Ambition athletes and Competitive Cheer athletes – Saturday 10:15-11:45am 
• Bonus session for Trampoline, Tumble & Recreational Cheer – Saturday 11:45-12:45pm
• Bonus session for Parkour & Ninja – Saturday 12:45-1:45pm
• Bonus session for Aerobics & Breaking – Sunday 2:30 – 3:30pm
• Bonus session for Under 5’s – Sunday 3:30-4:30pm
• Bonus session for Active Tots – Wednesday 10:30-11:30am (this is a Discovery session)